Listennr treats the privacy and security of user data as a matter of critical importance. We are committed to maintaining strong confidentiality and will not disclose user data except as described in this Privacy Policy or as required under applicable law. Within the Listennr application (as defined under the User Terms and Conditions below), both Users and Listeners remain in control of what they choose to share and what they wish to keep private.
Listennr is an internet-based mobile application owned and operated by Scalenut Technologies Pvt. Ltd. References to “Us”, “We”, or “Listennr” throughout this document refer to Scalenut Technologies Pvt. Ltd. and the Listennr platform, as the context permits. The person using the application is referred to as “You”, “Your”, or “User(s)”. Individuals made available on the Listennr platform to engage with Users in discussions about personal experiences or situations are referred to as “Listener(s)”.
Listennr and the User may together be referred to as the “Parties”, or individually as a “Party”.
References to “We” or “Listennr” also encompass Scalenut Technologies Pvt. Ltd.’s current and former employees, officers, directors, agents, successors, assigns, parent entities, subsidiaries, divisions, and affiliated companies, as the context permits.
The privacy of every User is of fundamental importance to the Listennr community.
Listennr retains all user-entered data in a secured format, with measures in place to deter leakage or misuse. We collect only the minimum information necessary for registration purposes, which may include details such as your name, age, and email address.
With your explicit or implied permission, Listennr may use the information and data you provide to deliver a more personalised in-app experience.
Any personal information that you choose to submit through the application is subject to redaction, obscuring, and censorship before being made accessible to external Listeners engaged on the platform.
We may send you promotional communications, and you retain the right to opt out of such communications at any time.
We do not share your data with any third party under any circumstances, except as described in this Policy.
Listennr does not intentionally collect or retain sensitive personal data beyond what is strictly necessary to deliver our services (for example, to process payments) or as required or permitted by applicable law. We actively remind all Users to refrain from sharing sensitive personal data with anyone associated with or representing Listennr.
The sole purpose of collecting basic registration information is to enhance the security of your experience on the platform and to enable Listeners to engage with Users in a coherent and meaningful manner.
Subject to registration requirements, you may access the Listennr application in general without disclosing any personal information about yourself.
Listennr does not rent, sell, or otherwise share User personal data with any party, including non-affiliates, except where necessary to deliver the services contemplated under these terms or any specific service requested by the User.
Redacted and censored User information may be shared with Listeners who are engaged on the platform under binding confidentiality agreements and non-disclosure obligations.
Notwithstanding the above, Listennr is legally obligated under applicable statutory law to disclose information when directed to do so by a competent court or government authority, including for the purposes of investigating illegal activity, preventing fraud, or addressing threats to the physical safety of any individual.
Additionally, where Listennr reasonably believes, based on information shared by the User or a Listener, that the User may pose a risk of harm to themselves or others, we reserve the right to use any information available to us and take such action as we deem appropriate in the circumstances.
Listennr functions solely as an intermediary platform under the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We do not modify, edit, or otherwise interfere with user-generated content on the platform, and accordingly benefit from the protections afforded to intermediaries under applicable law.
Listennr may collect certain information incidentally in the course of operating, improving, and marketing its services — including when you install, access, or use the application. The nature and extent of this information depends on how you use the platform and assists Listennr in enhancing the quality of its services.
Listennr reserves the right to use data generated through your use of the application — including but not limited to text conversations, voice calls, and video interactions — for the purpose of training, refining, and maintaining its AI systems and content moderation tools. This is done exclusively to preserve the integrity, safety, and community standards of the Listennr platform. All such data is handled under strict confidentiality and privacy protocols.
All parties are independently obligated to safeguard each other’s information in accordance with applicable law, and to uphold standards of privacy, integrity, and ethical conduct. Each party is individually liable for any breach of these obligations.
Users and Listeners are strongly advised not to share sensitive personal information or details relating to medical conditions, as Listennr is not a medical service and is not certified or qualified to provide medical advice or to recommend any form of medication. Any such information shared voluntarily by a User or Listener is shared entirely at their own discretion. While Listennr will take reasonable steps to protect such information, we accept no liability for any consequences arising from its voluntary disclosure on the platform.
Listennr accepts no responsibility for the content of any consensual exchange of information between a User and a Listener, or for any consequences that may arise from such an exchange.
Listennr operates on a prepaid wallet model. There are no subscription plans or recurring charges. To access paid features on the platform, you are required to recharge your in-app wallet by transferring funds via your preferred payment method. Once funds are credited to your wallet, they may be used to access Listennr’s services at your discretion.
All wallet recharges are final. Funds deposited into your in-app wallet cannot be withdrawn, reversed, or refunded to your bank account or payment instrument under any circumstances. By recharging your wallet, you expressly acknowledge and accept this policy.
Wallet credits are non-refundable under all circumstances, including where a session is disrupted due to technical issues or Listener conduct. As a gesture of goodwill and at Listennr's sole discretion, Listennr may issue in-app credits in cases of verified platform-side technical failure. Such credits are non-transferable and have no monetary value. This does not constitute a refund policy and creates no legal obligation on Listennr.
When a transaction is made through the application, Listennr receives your bank’s name and a confirmation of the payment account used. We do not retain any sensitive payment credentials, including debit or credit card numbers, expiry dates, PINs, OTPs, or BHIM UPI PINs, in accordance with applicable statutory guidelines. BHIM UPI PIN information is encrypted directly by Common Library software provided by the National Payments Corporation of India and is not accessible to us.
You may manage or delete your payment information through your account settings or by deleting your Listennr account. Upon account deletion, any unused wallet balance will be permanently forfeited and no refund will be issued.
Listennr does not offer access to emergency services, including but not limited to medical providers, police, fire departments, hospitals, or public safety answering points. Users are responsible for independently identifying and contacting the relevant emergency services in their area when needed. The services provided through Listennr are limited to general, non-certified discussions, peer advisory, and guidance only.
YOU ACCESS AND USE THE LISTENNR PLATFORM ENTIRELY AT YOUR OWN RISK, SUBJECT TO THE DISCLAIMERS SET OUT BELOW. THE PLATFORM AND ALL ASSOCIATED SERVICES ARE PROVIDED ON AN “AS IS” BASIS, WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR FREEDOM FROM VIRUSES OR OTHER HARMFUL CODE.
WE DO NOT WARRANT THAT ANY CONTENT OR INFORMATION MADE AVAILABLE THROUGH THE PLATFORM IS ACCURATE, COMPLETE, OR FIT FOR ANY PURPOSE, NOR THAT THE PLATFORM WILL OPERATE WITHOUT INTERRUPTION, ERROR, OR DISRUPTION OF ANY KIND.
LISTENNR DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR HOW OR WHEN USERS ENGAGE WITH THE PLATFORM, NOR FOR THE CONDUCT OR CONTENT OF ANY USER, LISTENER, OR THIRD PARTY.
LISTENNR RESERVES THE RIGHT TO AMEND THESE TERMS AT ANY TIME WITHOUT PRIOR NOTICE. NOTWITHSTANDING SUCH CHANGES, LISTENNR REMAINS COMMITTED TO PROTECTING USER DATA. BY USING THE PLATFORM, YOU RELEASE LISTENNR, SCALENUT TECHNOLOGIES PVT. LTD., AND THEIR RESPECTIVE SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, PARTNERS, AND AGENTS FROM ANY AND ALL CLAIMS, DISPUTES, LIABILITIES, OR DAMAGES OF ANY NATURE, WHETHER KNOWN OR UNKNOWN, ARISING FROM OR CONNECTED WITH ANY CLAIM YOU MAY HAVE AGAINST THIRD PARTIES.
WHERE THE LAWS OF YOUR COUNTRY OR TERRITORY OF RESIDENCE DO NOT PERMIT THE ABOVE RELEASE, YOUR STATUTORY RIGHTS ARE NOT AFFECTED.
THIS PRIVACY POLICY SHALL AT ALL TIMES BE READ IN CONJUNCTION WITH THE USER TERMS AND CONDITIONS. IN THE EVENT OF ANY AMBIGUITY OR CONFLICT BETWEEN THEM, BOTH DOCUMENTS SHALL BE INTERPRETED HARMONIOUSLY TO GIVE FULL EFFECT TO THEIR MUTUAL INTENT.
IF ANY PROVISION OF THIS POLICY IS FOUND TO BE INVALID OR UNENFORCEABLE, IT SHALL BE MODIFIED TO THE MINIMUM EXTENT NECESSARY TO RENDER IT ENFORCEABLE, AND ALL REMAINING PROVISIONS SHALL CONTINUE IN FULL FORCE.
Where a claim is brought against Listennr by a User, a Listener, or any party acting on their behalf or otherwise, arising from a breach of obligations under this Privacy Policy or from any misuse of the Listennr platform, the party responsible for such breach shall, to the fullest extent permitted by applicable law, indemnify and hold harmless Listennr, Scalenut Technologies Pvt. Ltd., and their respective employees and directors from and against all resulting liabilities, losses, damages, and expenses, including reasonable legal costs.
These terms are governed exclusively by Indian law. Any dispute arising out of or in connection with Listennr or Scalenut Technologies Pvt. Ltd. shall be subject to the jurisdiction of the courts at Gurugram, Haryana, India.
All disputes shall be first submitted to arbitration before a sole arbitrator appointed by mutual agreement of the parties or through. The arbitrator shall be a practising advocate, a retired judge of the High Court, a retired District Judge, or a retired senior officer of the Government of India. Arbitrator fees shall be governed by the model fee schedule under the Arbitration and Conciliation Act, 1996. Proceedings shall be conducted in English.
For any User or Listener located outside India, it shall be deemed that the subject matter of any dispute arose within India, and such disputes shall be governed by Indian law. By using the Listennr platform, you agree to be legally bound by these terms and expressly submit to the exclusive jurisdiction of the courts at Gurugram, Haryana, India.